Legal
Refund & Cancellation Policy
Last updated: 7 July 2026
We want you to be happy with Nowhere Plus. This page explains your statutory rights, our voluntary money-back guarantee, and how to cancel or request a refund.
1. Who you buy from
Purchases of Nowhere Plus are sold and processed by Paddle.com Market Limited, our Merchant of Record. Paddle's Buyer Terms also apply to your order, and refunds are issued through Paddle back to your original payment method.
2. Your statutory right of withdrawal (EU/EEA/UK consumers)
As a consumer you normally have 14 days to withdraw from the purchase of digital content. However, for digital products delivered immediately, this right ends once performance has begun: by starting your download or accessing the paid features, and expressly agreeing to immediate delivery, you acknowledge that you lose the 14-day right of withdrawal at that point. This does not affect the voluntary guarantee below or any mandatory statutory warranty for defective products.
3. Our 14-day money-back guarantee
Independently of the above, we offer a voluntary 14-day money-back guarantee on Plus (yearly and lifetime): if Nowhere isn't for you, email us within 14 days of purchase and we'll refund you in full — no interrogation. We may decline refunds in cases of obvious abuse (for example, repeated buy-refund cycles).
4. Subscriptions
- Cancel anytime. You keep access until the end of the period you've already paid for; we don't charge you again after cancellation.
- Outside the 14-day guarantee, we don't refund the unused remainder of a current period unless required by law.
- How to cancel: use the cancellation link in your Paddle receipt / billing email, or email support@nowhere.fitness and we'll take care of it.
5. Lifetime purchase
The one-time lifetime licence is covered by the same 14-day money-back guarantee. After that window it is non-refundable except where required by law.
6. How to request a refund
Email support@nowhere.fitness with the email address you used to buy and, if you have it, your Paddle order/receipt number. We'll confirm and process the refund through Paddle; it typically reaches your payment method within a few business days, depending on your bank.